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Pursuit of customer experience,
Realization of customer value.

Tuskrobots always insists on serving customers and pursuing customer value, sparing no effort to improve project delivery and after-sales service capability. We explore and extend the boundary of customer satisfaction, serving customers with effective organization, specification, technology and communication. We adhere to the customer-oriented concept with real actions, and we also continuously improve ourselves with customer feedback.

  • 1

    Pre-sales Stage

    Price negotiation of the scheme and order confirmation.

  • 2

    Project Implementation Phase

    Bespoke design, Production design, Material procurement, Factory testing and On-site implementation.

  • 3

    After Sales Stage

    After Sales Warranty.

After-sales Service

To match customer usage scenarios and customer requirements, there are a variety of service products of Tuskrobots products and systems for customization or selection in the after-sales stage. Choose the service plan that suits you, we will provide service of high quality. Let’s work together to improve the investment efficiency of equipment, so that the unitary logistics can be more efficient and more stable.

  • 7x24 Hours Remote Technical Support

  • On-site Maintenance Service

  • Preventive Maintenance Service

  • Peak On-site Support Service

  • Technical Training Services

  • System Upgrade and Maintenance Services

  • Accessories and Tools Kit

  • Annual Framework Service

  • 7x24 hour remote support


    Preventive maintenance and diagnostic services

    Regular monthly visits to customers to collect usage information and flexibly adjust the door-to-door service strategy.

  • Onsite service (onsite)

    Onsite service within 48 hours.

    Technical training services

    Comprehensive training from headquarters from implementation to after-sales.

  • System upgrade and maintenance services

    Periodic check, upgrade and maintenance services for the system.

    Annual frame service

    Early renewal of the warranty at the end of the warranty period, with discounts on parts and home service.

  • Accessory and tool kit

    A tool kit and easy accessory kit are included as standard for easy troubleshooting on site.

    Spare parts service

    The region has a spare parts warehouse, so there's no need to wait.

Unlocking The Full Potential Of Every Warehouse And Factory

  1. Marketing Department Email

    marketing @tuskrobots.com

  2. Human Resources Email

    hr @tuskrobots.com

  3. Product & Solution Enquiries

    info @tuskrobots.com

  4. Inquiry